Frequently Asked Questions

Explore our comprehensive FAQ section to find answers tailored to your specific business needs.

1. What payment methods do you accept?

We accept a variety of payment methods, including credit and debit cards, UPI, Cash On Delivery (COD).

2. Is my payment information secure?

Yes, we use advanced encryption technologies to ensure your payment information is secure and protected.

3. How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your shipment.

4. What is your return policy?

We offer a 7-day return policy. If you’re not satisfied with your purchase, you can return it for a refund or exchange. Please ensure items are in their original condition.

5. How long will it take to receive my order?

Delivery times vary based on your location and the shipping method chosen at checkout. Typically, orders are processed within 5-7 business days.

6. Do you ship internationally?

No, we do not ship to other countries.

7. Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible. Once an order is processed, we may not be able to make changes.

8. Do you offer gift cards?

No, we do not offer gift cards.

9. What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact us at support@thegoodslane.com within 7 days of receiving your order. We will assist you with the return or exchange process.

10. How can I contact customer service?

You can reach our customer service team through email on contact@thegoodslane.com. We will try to get in touch with you or reach out to you as soon as possible.

11. Do you offer discounts or promotions?

Yes, we frequently offer discounts and promotions. Sign up for our newsletter to stay updated on the latest deals!